General
These Terms & Conditions shall apply to all sales through Toplift and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Toplift, unless approved in writing by an authorized representative of Toplift.
Price and Payment
Every product is shown including tax when delivery country is within the European Union. When delivery country is outside of Europe (EU), for example to Norway, UK or Switzerland, prices are shown without tax or VAT, as the local authorities will add the local VAT when the goods enters into the country. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment. Please note, prices show without VAT for all delivery addresses outside of EU (for example Norway, UK and Switzerland).
Delivery
The estimated normal delivery time is stated next to each individual product´ s page. If a service/product has another delivery time than expressed next to the product, you will be notified about the change of delivery time. You then have the option to decide if you would like to keep the order or cancel it.
In case Toplift has reason to question buyer’s solvency or ability to pay for delivered products, Toplift have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Toplift.
Unclaimed packages
Your delivery will be held for you by the local post office for three weeks. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning products/services
Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD (Cash On Delivery). In case of a trade, Toplift will pay for the delivery of the replacement product/service. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.
Return Policy
Toplift return period is 14 days for non customized products.
Toplift shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service (however not the fright cost) as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product. Toplift will pay to send replacement products and/or services.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased full, or a significant part of, the product.
You do not qualify for our return policy if:
If you have purchased a customized product, or a product with a significant personal customization (like a tailored car cover for your specific car model and model year).
The service you have bought was commenced with your consent during the return period.
The price of the service purchased fluctuates with the financial market (ie Stock options).
Due to the physical nature of the service, it is not returnable.
The seal of authentication of the product has been broken/opened.
When returning a product/service:
-You are obliged to keep the product/service in the same condition as when delivered.
-You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Guarantees and Services
Toplift follow the guarantees stated by the manufacturer of each of the different products available in our assortment.
Products with logotypes and prints
When ordering products with a logotype or print on the product, we assume that you have the rights for the logo or print. Toplift will and can never propose or present logos or prints to you, we always ask you as the customer with the rights to send us the logo or print motive together with your order. Products are made to your order specifications, hence it is your responsibility to ensure you have the rights to use the logo you send to us for production.
Privacy Policy & Protection
When ordering a product/service you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Toplift’s privacy policy in order to fulfill our agreement to you as our customer. We do our very best to protect your information (including high website security and security of the place where the information is stored).
We only use the information you provided to deliver the ordered goods and keep a good customer relation, including sending information on news from Toplift sometimes. We then use external partners as service providers, for example sending a newsletter. Other than this, no other parties will handle your personal information.
You have the right to know the information Toplift have registered about your person. If the information is incorrect, incomplete or irrelevant, you may ask to have your information corrected and/or removed, and we will follow your request. If this is the case please contact us by e-mail at info@toplift.se or phone +46 304 434 34.
Force Majeure
Toplift is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.